根據(jù)Frost & Sullivan最新的產(chǎn)業(yè)報(bào)告，億迅獲得2006年度亞太區(qū)呼叫中心市場成長戰(zhàn)略領(lǐng)導(dǎo)獎(jiǎng)（2006 Asia Pacific Frost & Sullivan Award for Growth Strategy Leadership in the China Contact Center Applications Market），該公司一年一度頒發(fā)的此獎(jiǎng)項(xiàng)旨在表彰那些在區(qū)域性呼叫行業(yè)內(nèi)表現(xiàn)卓越、并具有開拓創(chuàng)新精神的企業(yè)。其資深的行業(yè)分析師Audrey William提到： “億迅在中國有著堅(jiān)實(shí)的分渠道合作伙伴關(guān)系網(wǎng)絡(luò)，展現(xiàn)其滲透市場及獲得大型關(guān)鍵客戶的能力，也使該公司躋身于中國呼叫中心領(lǐng)域的領(lǐng)先專家之列。該公司不斷創(chuàng)新，并推出可有效通過簡易網(wǎng)絡(luò)界面，促進(jìn)并加強(qiáng)客服人員作業(yè)的解決方案，它的EZactor應(yīng)用也已在國外市場打開局面。 億迅已經(jīng)成為中國領(lǐng)先的渠道和呼叫中心方案提供者，在今后幾年里，將繼續(xù)創(chuàng)新并加強(qiáng)其產(chǎn)品，成為強(qiáng)大的端到端（end-to-end）呼叫中心方案提供者”
億迅除全權(quán)總代理世界頂級 CTI/EIM（計(jì)算機(jī)電話集成平臺/企業(yè)互動管理平臺）開發(fā)商 Genesys 的大中華區(qū)業(yè)務(wù)外，傾力自主研發(fā)客戶關(guān)系互動管理(CRM)解決方案 EZactor、傳真解決方案EZfax、自動化銷售管理EZsalesman等金質(zhì)系統(tǒng)，并由各地的專業(yè)服務(wù)團(tuán)隊(duì)(PS, Professional Service)及技術(shù)支持團(tuán)隊(duì)(TS, Technical Support)進(jìn)行客制化、系統(tǒng)集成、售后服務(wù)，在大中華區(qū)已寫下數(shù)百筆應(yīng)用佳績。
分析師原文如下：
"With a solid network of sub-channel partners in China, eSOON has demonstrated
the ability to penetrate the market and secure several key large customers,
making it one of China's leading contact center specialists. The company
has been able to continuously innovate and introduce solutions that enhance
and facilitate more effective agent performance through a simple web browser
interface. Its EZactor application is in fact also gaining acceptance
outside of China. eSOON has emerged as a leading channel and contact center
solutions provider in China and will, in many years to come, continue
to innovate and enhance its offerings to become a strong end-to-end contact
center solutions provider," said Audrey William, senior industry manager
at global growth consulting company, Frost & Sullivan.
