2009中國(guó)最佳呼叫中心入圍、獲獎(jiǎng)企業(yè)：萬(wàn)聲呼叫中心

2009/10/15

山東萬(wàn)聲通訊實(shí)業(yè)有限公司
萬(wàn)聲呼叫中心

　　山東萬(wàn)聲通訊實(shí)業(yè)有限公司，成立于1993年1月，注冊(cè)資金4000萬(wàn)元，現(xiàn)有員工1300余人。是一家專(zhuān)注于呼叫中心外包應(yīng)用、呼叫中心運(yùn)營(yíng)管理、呼叫中心人力資源和咨詢(xún)培訓(xùn)領(lǐng)域的服務(wù)提供商。擁有工信部批準(zhǔn)的呼叫中心和信息服務(wù)全國(guó)運(yùn)營(yíng)服務(wù)資質(zhì)。業(yè)務(wù)布局于全國(guó)，在國(guó)內(nèi)建立了三個(gè)全資子公司，二十個(gè)分支機(jī)構(gòu)。在山東、河南、廣西等省份建立了五大呼叫中心基地。

　　 16年來(lái)，萬(wàn)聲通訊培養(yǎng)了一批作風(fēng)嚴(yán)謹(jǐn)、業(yè)務(wù)過(guò)硬、經(jīng)驗(yàn)豐富的專(zhuān)業(yè)人才；擁有豐富運(yùn)營(yíng)管理經(jīng)驗(yàn)的管理團(tuán)隊(duì)和實(shí)務(wù)經(jīng)驗(yàn)的一線團(tuán)隊(duì)。對(duì)CRM客戶(hù)管理、呼叫中心實(shí)務(wù)有著深刻的理解。持續(xù)為客戶(hù)提供專(zhuān)家級(jí)的服務(wù)。

　　 萬(wàn)聲通訊所具備的專(zhuān)業(yè)能力及關(guān)鍵管理技術(shù)均為國(guó)際性企業(yè)所運(yùn)用的最新觀念與最佳典范。在作業(yè)管理、質(zhì)量管理、信息安全、風(fēng)險(xiǎn)防范等方面形成流程和機(jī)制，以高品質(zhì)的專(zhuān)業(yè)服務(wù)贏得客戶(hù)之青睞，樹(shù)立起萬(wàn)聲通訊優(yōu)質(zhì)高效的服務(wù)口碑。

　　 萬(wàn)聲通訊在全國(guó)各分支機(jī)構(gòu)和五大呼叫中心基地的布局，能夠快速在全國(guó)范圍內(nèi)調(diào)動(dòng)其人力資源和技術(shù)優(yōu)勢(shì)，為客戶(hù)部署和提供性?xún)r(jià)比最優(yōu)的呼叫中心外包業(yè)務(wù)和人力資源解決方案，盡心盡力為客戶(hù)提供持續(xù)完美的應(yīng)用服務(wù)體驗(yàn)。以幫助我們的客戶(hù)創(chuàng)造更好的商業(yè)價(jià)值。
我們的服務(wù)理念是：為客戶(hù)提供優(yōu)質(zhì)、361度貼切服務(wù)。我們的目標(biāo)不僅僅滿(mǎn)足于客戶(hù)的滿(mǎn)意，更重要是提供361度的貼切服務(wù)，讓客戶(hù)從滿(mǎn)意到感動(dòng)。

Welsend Co.Ltd., founded in January 1993 with registered capital of 40 million Yuan, is a service provider focused on call center outsourcing, call center operation management, call center consulting and human resources training. The company is currently staffed with more than 1,300 employees, and the qualification for call center operation and nationwide information service by Ministry of Industry and Information Technology of the People’s Republic of China. With three wholly owned subsidiaries, twenty branches and five call center bases in Shandong, Henan, Guangxi and other provinces, the business of company spreads all over the country.

In the past 16 years, a number of rigorous, competent and experienced personnel and teams grow in the company. With the deep understanding of CRM and call center practice, they can always provide expert and excellent service to customs continuously.

Welsend，equipped with core competence and know-how, keep pace with the development of the latest international management ideas and practice. The processes and mechanisms in operation management, quality management, information safety, risk prevention and HRM，build into the core competence of company gradually. The company wins customs hearts and sets excellent reputation in industry by specialized service of high quality.

The national wide branches and five call center bases of Welsend make it possible for the company to swiftly mobilize its human resources and technology strengths to deploy and provide the optimal call center outsourcing service and HR solution for the customers, giving its customers a continuous and perfect application service experience as much as it can. This helps our customers create greater business value.

Our service concept is: To provide customers with appropriate services of 361 degrees and high quality. Our goal is not only to guarantee customer satisfaction, but also to provide 361-degree appropriate services in order to win customers impression instead of satisfaction.