2009中國最佳呼叫中心入圍、獲獎企業(yè)：
中國電信股份有限公司上海號百信息服務(wù)分公司

2009/10/15

中國電信股份有限公司上海號百信息服務(wù)分公司
Shanghai Best Tone Information Service Branch
上海號百信息服務(wù)分公司呼叫中心

　　中國電信股份有限公司上海號百信息服務(wù)分公司于2008年5月成立，目前擁有呼叫中心座席近1000個，主要經(jīng)營多媒體通信與信息服務(wù)；設(shè)計、制作、發(fā)布、代理國內(nèi)外各類廣告；經(jīng)營與通信及信息業(yè)務(wù)相關(guān)的號碼百事通及聲訊業(yè)務(wù)。

　　上海號百分公司聚焦中國電信集團“從傳統(tǒng)基礎(chǔ)運營商向現(xiàn)代綜合信息服務(wù)提供商轉(zhuǎn)型”的轉(zhuǎn)型戰(zhàn)略，立足“全面創(chuàng)新、求真務(wù)實、以人為本、共創(chuàng)價值”的企業(yè)核心價值觀，以客戶為中心，逐步滿足社會的多樣化信息需求，成為上海本地權(quán)威的信息發(fā)布綜合解決方案提供商、先進的商業(yè)信息搜索引擎提供商及專業(yè)的生活消費信息服務(wù)提供商。

目前的產(chǎn)品范圍包括：

　　號碼百事通業(yè)務(wù)：基于中國電信114服務(wù)臺的增值業(yè)務(wù)的統(tǒng)稱，是在挖掘和整合用戶號碼信息的基礎(chǔ)上，延伸和拓展傳統(tǒng)的查號業(yè)務(wù)，滿足用戶現(xiàn)實和潛在的各類信息查詢需求，將114臺打造成一個綜合類信息服務(wù)平臺，提高中國電信差異化服務(wù)優(yōu)勢。

　　 綜合傳媒業(yè)務(wù)：依托中國電信豐富的公話、發(fā)票/帳單、戶外樓宇等媒體資源，快速切入媒體及廣告市場，打造中國電信媒體及廣告價值鏈，為客戶提供從發(fā)布、促銷到交易，及其他配套服務(wù)等一體化綜合傳媒解決方案。

　　 網(wǎng)絡(luò)搜索業(yè)務(wù)：114互聯(lián)網(wǎng)搜索是中國電信與微軟合作，以先進的互聯(lián)網(wǎng)搜索技術(shù)為基礎(chǔ)，整合固網(wǎng)和互聯(lián)網(wǎng)資源，為用戶提供免費的一站式互聯(lián)網(wǎng)搜索服務(wù)。

　　 電話信息業(yè)務(wù)：電話信息業(yè)務(wù)包括電話電子商務(wù)、企業(yè)信息服務(wù)和電話聊天等聲訊業(yè)務(wù)，向用戶提供綜合性、個性化、全方位的信息服務(wù)，以方便、快捷、準(zhǔn)確而深得用戶的青睞，真正做到“知百事、通天下”。

Shanghai Best Tone Information Service Branch of China Telecom (Shanghai Best Tone)was established in May, 2008, with almost 1000 seats of Call Center, mainly undertaking multimedia communication and information service, designing, producing, publishing and agenting domestic and foreign advertisements of all kinds, managing the “Best-tone” service and voice service relating to communication and information business.

Focusing on the China Telecom’s transformation strategy of “transferring from a traditional basic operator to a service supplier of modern comprehensive information”, based upon company's core concept of value “Comprehensive Innovation, Pragmatic Execution, People-centered Approach, Value-added Cooperation”, Shanghai Best Tone has become a Shanghai local authoritative supplier of information releasing and integrative solution, an advanced supplier of business information search engine as well as a professional service supplier of life consumption information, which is customer centered and gradually meeting society’s diverse information needs.

The scope of current products is including:

“Best-tone” Service: It is a series of value-added information services based on China Telecom’s 114 information desk, upon the foundation of digging & integrating users’ number information, aiming to extend & develop the traditional number enquire service, to satisfy users’ current and potential demands of various information enquire, to promote China Telecom’s predominance of differentiated services by building 114 to a comprehensive information service platform.

Integrated Media Service: It is an incorporate integrated media solution, relying on the abundant media resources such as public phones, invoices/bills, outdoor buildings possessed by China Telecom, rapidly entering media & advertising markets, building the value chain of China Telecom media and advertisement, providing customers with information launch, promotion, transaction, as well as other supporting services.

Network Search Service: 114 internet search engine is a one-stop internet search service provided to customers free through integrating fixed-line phone resource and internet resource, cooperating with Microsoft, based on the advanced internet search technology.

Telephone Information Service: It is a serial of voice service including telephone e-commerce, enterprise information service, telephone chatting, ect., providing comprehensive, characteristic & all-aspect information services to customers, which is a real “know-all and connecting the world ” function highly appreciated by users for its convenience, efficiency and accuracy.