2009中國最佳呼叫中心入圍、獲獎(jiǎng)企業(yè)：廣東鴻聯(lián)九五呼叫中心
2009/10/15
廣東鴻聯(lián)九五信息產(chǎn)業(yè)有限公司
廣東鴻聯(lián)九五呼叫中心
廣東鴻聯(lián)九五信息產(chǎn)業(yè)有限公司成立于1998年，是北京鴻聯(lián)九五信息產(chǎn)業(yè)有限公司下屬子公司（中國中信集團(tuán)旗下一級(jí)子公司），公司注冊(cè)資本1000萬元；公司擁有中華人民共和國工業(yè)和信息化部頒發(fā)的多項(xiàng)全國范圍增值電信業(yè)務(wù)經(jīng)營許可證及特服號(hào)碼資源，主要從事增值電信業(yè)務(wù)與呼叫中心外包業(yè)務(wù)。
廣東鴻聯(lián)九五呼叫中心自2001年建成，秉承“服務(wù)鍥而不舍、品質(zhì)力臻卓越”的服務(wù)宗旨，為客戶提供卓越的呼叫中心外包服務(wù)。
經(jīng)過九年的發(fā)展，目前廣東鴻聯(lián)九五呼叫中心總?cè)藬?shù)已達(dá)3000人，一年以上工作經(jīng)驗(yàn)的人員占比達(dá)到70%，大專以上學(xué)歷占比為50%以上，同時(shí)擁有了一支近200人的運(yùn)營管理團(tuán)隊(duì)，在運(yùn)營流程與管理機(jī)制的不斷完善下，為呼叫中心業(yè)務(wù)發(fā)展奠定基礎(chǔ)。目前廣東鴻聯(lián)九五呼叫中心的自有座席資源由初建立時(shí)的70多個(gè)發(fā)展至目前的1100個(gè)，呼叫中心交換系統(tǒng)與CTI平臺(tái)均屬國際先進(jìn)的AVAYA品牌，選用上海宇高錄音系統(tǒng)、AVAYA國內(nèi)指定合作伙伴過河兵公司提供的ELITE客戶端系統(tǒng)。目前呼叫中心業(yè)務(wù)種類包括人員外派、電話營銷、話務(wù)外包、培訓(xùn)代理、座席外包以及呼叫中心的組建及運(yùn)營等，幾乎涵蓋了呼叫中心的所有業(yè)務(wù)范圍，同時(shí)隨著市場(chǎng)拓展力度加大，目前業(yè)務(wù)范圍由廣東省內(nèi)向省外輻射，已在廣西、江西、江蘇等省市開展呼叫中心外包業(yè)務(wù)。目前的主要合作伙伴為中信銀行信用卡中心、中國移動(dòng)通信集團(tuán)廣東有限公司、深圳市公安局出入境管理處、中國移動(dòng)通信集團(tuán)廣西有限公司、江西電信、江蘇電信等。
Founded in 1998,Guangdong HL95 Information Industry Co., Ltd. is a subsidiary of Beijing HL95 Information Industry Co., Ltd. (a subsidiary of China CITIC Group).It has a registered capital of 10 million yuan,and it has a number of nationwide value-added telecommunications business license which was issued by Ministry of Industry and Information Technology of the People’s Republic of China and special service number code resources; primarily engaged in value-added telecommunications services and call center outsourcing business.
Built since 2001,GDHL95 call center, adhering to the principle of "Perseverance service,excellent quality", provides customers with superior call center outsourcing services.
After nine years of development,GDHL95 call center now has reached a total number of 3,000 staff, 70% of which have the work experience over 1 year, while 50% of which have college degree or above, meanwhile,it has an operational management team of about 200 people,which consolidates the foundation for the development of call center operations,cooperating with the improvement of operational processes and management mechanism.
Built since 2001,GDHL95 call center, adhering to the principle of "Perseverance service,excellent quality", provides customers with superior call center outsourcing services.At present, GDHL95 call center’s own seat resources has reached the current 1,100 seats from 70 seats of its establishment,and it chooses the world well-known AVAYA brand for its exchange system and CTI platform,and uses the Shanghai Yugao recording system and the ELITE client system—the official partner of AVAYA（domestic）.
The current types of GDHL95 call center business, including personnel assignments, phone marketing, traffic outsourcing, training of agents, agent call center outsourcing, and the formation and operation, etc.. The current types of call center operations, including personnel assignments, phone marketing, traffic outsourcing, training of agents, agent call center outsourcing, and the formation and operation, etc., covering almost all call center business.Furthermore, with the efforts to develop the market, the scope of outsourcing business has radiated from Guangdong to Guangxi, Jiangxi, Jiangsu and other provinces and municipalities. The current main partners of GDHL95 including the CITIC Bank Credit Card Center, China Mobile Group Guangdong Co., Ltd., the Exit-Entry Administration Department of Shenzhen Public Security Bureau , China Mobile Communications Group Guangxi Co., Ltd., ,Jiangxi Telecom, Jiangsu Telecom, etc.