2009中國(guó)最佳呼叫中心入圍、獲獎(jiǎng)企業(yè)：宏圖三胞全國(guó)客戶(hù)服務(wù)中心

2009/10/15

宏圖三胞高科技術(shù)有限公司
宏圖三胞全國(guó)客戶(hù)服務(wù)中心

　　宏圖三胞高科技術(shù)有限公司（以下簡(jiǎn)稱(chēng)：宏圖三胞），2000年10月成立于南京，系“江蘇宏圖高科技股份有限公司”（股票代碼：600122）與三胞集團(tuán)有限公司等共同出資組建的以銷(xiāo)售IT數(shù)字消費(fèi)產(chǎn)品主，并提供全程專(zhuān)業(yè)服務(wù)保障的大型專(zhuān)業(yè)IT連鎖零售企業(yè)。主營(yíng)產(chǎn)品包括筆記本電腦；臺(tái)式電腦；DIY攢機(jī)；通信產(chǎn)品；數(shù)碼產(chǎn)品；IT配件產(chǎn)品、附件產(chǎn)品和各種外部設(shè)備；服務(wù)器及網(wǎng)絡(luò)設(shè)備；自動(dòng)化辦公設(shè)備及配套耗材產(chǎn)品；各種軟件、IT專(zhuān)業(yè)書(shū)籍；各項(xiàng)服務(wù)類(lèi)產(chǎn)品等，涉及1000多個(gè)品牌1萬(wàn)余種規(guī)格型號(hào)。

　　 宏圖三胞，是國(guó)內(nèi)IT零售行業(yè)中率先實(shí)行自營(yíng)連鎖經(jīng)營(yíng)的企業(yè)，公司在2000年成立之初，率先將連鎖經(jīng)營(yíng)、終端直銷(xiāo)和標(biāo)準(zhǔn)化服務(wù)管理創(chuàng)造性地提煉并融合，創(chuàng)造了國(guó)內(nèi)首個(gè)適合中國(guó)IT消費(fèi)市場(chǎng)的“WDM”大規(guī)模、標(biāo)準(zhǔn)化的連鎖直銷(xiāo)模式。公司成立至今，銷(xiāo)售總額已連續(xù)多年蟬聯(lián)國(guó)內(nèi)同行榜首，是國(guó)家商務(wù)部與中國(guó)連鎖協(xié)會(huì)評(píng)定的中國(guó)連鎖20強(qiáng)企業(yè)，被國(guó)家人事部、國(guó)家商務(wù)部聯(lián)合評(píng)為“全國(guó)商務(wù)系統(tǒng)先進(jìn)集體”企業(yè)。同時(shí)，宏圖三胞還是中國(guó)電子商會(huì)評(píng)定的“中國(guó)售后服務(wù)十佳企業(yè)”，中國(guó)商業(yè)聯(lián)合會(huì)評(píng)定的“中國(guó)商業(yè)名牌”�！昂陥D三胞”商標(biāo)還被認(rèn)定為“中國(guó)馳名商標(biāo)”。

　　 截至目前，宏圖三胞精心打造的IT專(zhuān)業(yè)連鎖營(yíng)銷(xiāo)網(wǎng)絡(luò)已成功覆蓋蘇、滬、皖、浙、京、魯、贛、閩等全國(guó)數(shù)十座城市，擁有近數(shù)百家專(zhuān)業(yè)自營(yíng)連鎖店面。建立了從采購(gòu)、零售、行業(yè)銷(xiāo)售、倉(cāng)儲(chǔ)、配送、調(diào)試、維修、保養(yǎng)、生產(chǎn)于一體的營(yíng)銷(xiāo)服務(wù)體系。

　　 宏圖三胞以連鎖店面、物流配送中心、紅快服務(wù)、網(wǎng)上銷(xiāo)售、10106699全國(guó)客戶(hù)服務(wù)中心等專(zhuān)業(yè)手段為支撐，形成跨地域的電腦、手機(jī)、數(shù)碼及消費(fèi)類(lèi)電子產(chǎn)品的專(zhuān)業(yè)經(jīng)營(yíng)網(wǎng)絡(luò)和服務(wù)網(wǎng)絡(luò)。通過(guò)自主開(kāi)發(fā)的“ERP信息系統(tǒng)在供應(yīng)商和客戶(hù)之間形成了一個(gè)高效、統(tǒng)一的以合同管理為核心的采購(gòu)、物流和銷(xiāo)售管理平臺(tái)�！币陨虡I(yè)誠(chéng)信，形成了消費(fèi)者“買(mǎi)電腦到宏圖三胞”的市場(chǎng)口碑。

　　 宏圖三胞還建立了零售、中小企業(yè)、政府及行業(yè)招投標(biāo)和電子商務(wù)（www.pcarm.com）四種不同客戶(hù)群體的銷(xiāo)售渠道，囊括了Intel、AMD、HP、IBM、SONY、聯(lián)想、東芝、三星、佳能、海爾、宏基、DELL等主流品牌。其中“宏圖”品牌電腦及消費(fèi)電子系列產(chǎn)品是宏圖三胞根據(jù)市場(chǎng)需求而獨(dú)立研發(fā)的具有自主知識(shí)產(chǎn)權(quán)、自營(yíng)品牌的零售及商用產(chǎn)品，該品牌分別通過(guò)了ISO9001-2000國(guó)際質(zhì)量體系和中國(guó)強(qiáng)制性產(chǎn)品（CCC）認(rèn)證，并榮獲“全國(guó)用戶(hù)滿(mǎn)意產(chǎn)品”稱(chēng)號(hào)。

　　 宏圖三胞所售產(chǎn)品均以滿(mǎn)足客戶(hù)功能需求為導(dǎo)向，以與廠商實(shí)現(xiàn)共同利益為原則，恪守“做廠家代言人”和“做客戶(hù)代言人”的公平角色。同時(shí)，宏圖三胞堅(jiān)持“平價(jià)銷(xiāo)售，連鎖服務(wù)”的經(jīng)營(yíng)原則，強(qiáng)化對(duì)產(chǎn)品銷(xiāo)售的全程跟蹤服務(wù)。在品質(zhì)、低價(jià)、退貨等方面提出高于國(guó)家“三包”標(biāo)準(zhǔn)的“九大承諾”，率先在國(guó)內(nèi)同行中啟動(dòng)“放心購(gòu)”工程。此外，還在店面為顧客提供了現(xiàn)場(chǎng)DIY生產(chǎn)線(xiàn)、紅色快車(chē)維修服務(wù)站、單位用戶(hù)采購(gòu)站、用戶(hù)體驗(yàn)休閑區(qū)等系列特色功能服務(wù)。

　　 公司將秉承“前路我創(chuàng)，穩(wěn)健發(fā)展”的經(jīng)營(yíng)理念，遵循“為客戶(hù)創(chuàng)造價(jià)值”的企業(yè)宗旨，將宏圖三胞打造成為中國(guó)最強(qiáng)、最大、最專(zhuān)業(yè)、最標(biāo)準(zhǔn)的IT及消費(fèi)類(lèi)電子零售連鎖企業(yè)。

HISAP High Technology Co., Ltd (the following HISAP) was founded in October, 2000, Nanjing. Established and joint -ventured by “Jiangsu Hongtu High Technology Co., Ltd (stock code: 600122)” and “Sanpower Group Co., Ltd”, HISAP is a large professional retail enterprise of IT products, which mainly deals with IT digital consumer products and provides professional full range service and guarantee. Its mainly dealt products includes laptop, desktop, DIY computer, communication products, digital products, IT fitting products, annex products and its outer equipment, server and network equipment, office automation equipment and corresponding consumable products, all kinds of software, professional IT books and all types of service products. The products cover more than 1,000 brands and over 10,000 models and sizes.

HISAP is the first enterprises among IT retail industry that executes self-running chain management. As early as its foundation, HISAP took the creative lead in refining and integrating chain management, terminal distribution and standard service, which established the first WDM-typed large scale, standardized chain model of direct distribution that is suitable for IT consumer products of China. Since its foundation, the total distribution amount of HISAP has already ranked the first among the same businesses for many years. It has been evaluated as top20 enterprises of China by the Ministry of Commerce of P. R. China and China Chain Store & Franchise Association. HISAP is awarded the title of “advanced group of business system in China” by the Ministry of personnel of P. R. China and the Ministry of Commerce of P .R. China. At the same time, HISAP is evaluated as “top10 enterprise of after service in China” by China Electronic Chamber of Commerce, and “famous commercial brand of China” by China General Chamber of Commerce. Moreover, the brand of HISAP is approved as “famous brand of China”.
As yet, the professional chain distribution network IT products elaborately created by HISAP has successfully covered decades of cities in Jiangsu, Shanghai, Anhui, Zhejiang, Beijing, Shandong, Jiangxi and Fujian and owned nearly hundreds of professional self-running chain shops. HISAP has constructed distribution service system that integrates purchasing, retailing, business distribution, storage, delivery, debugging, maintenance, service and production.

HISAP also builds distribution conduit serving for 4 different client groups such as retailing, medium- and small-sized enterprises, governmental and industry bidding and electronic business (www.pcarm.com). The products cover all popular brand including Intel, AMD, HP, IBM, SONY, LENOVO, TOSHIBA, CANNON, HAINER, ACER and DELL, etc. Among which HITEKER computer and consumable serial electronic products are retailing and commercial products that are independently developed by HISAP according to the market requirement. These products have independently intellectual property rights and self-running brand and passed the authentication of ISO9001-2000 International Quality System and China Compulsive Certification (CCC). Also this brand has been awarded the title of “satisfactory unit of domestic consumer”.

Under the management concept of “initiation of the way ahead, and stable and healthy development” and complying with the tenet of “creating value for clients” HISAP will be built into the strongest, largest, the most professional and most standardized chain retail enterprise of IT and consumable electronic products.