CTI論壇與Frost & Sullivan為您提供全面和專業(yè)的咨詢服務

2002/04/04

　　日前，CTI論壇（www.yh9t5.com）與全球著名的市場調研和咨詢公司Frost & Sullivan(中國）簽定協(xié)議，正式結為戰(zhàn)略合作伙伴關系，共同為CTI、呼叫中心和CRM領域的投資商、設備商、運營商等相關客戶提供市場調研（產(chǎn)品、行業(yè)或地區(qū)），市場研究報告，投資和市場戰(zhàn)略咨詢等服務。研究范圍將涉及CTI、呼叫中心、CRM、視頻通信、統(tǒng)一消息、會議電話、VoIP、企業(yè)通信服務器、語音板卡、CT中間件、交換機、呼叫中心外包服務和電信增值服務等多個細分領域。

　　CTI論壇是定位于CTI、呼叫中心和CRM產(chǎn)業(yè)內的中立性專業(yè)資訊網(wǎng)站。兩年多來，在致力于為業(yè)界客戶提供網(wǎng)站資訊服務的同時，還充分依托和利用網(wǎng)絡強大的信息和數(shù)據(jù)資源優(yōu)勢，積極開拓包括咨詢、展會、培訓、出版和評測等在內的周邊業(yè)務。在咨詢業(yè)務中，相繼為多個投資商和來自歐洲、日本、韓國和美國等國家的呼叫中心運營商進行了有關投資和進入中國市場的咨詢服務，并于去年完成了對國內呼叫中心市場的調研工作，出版了《2002中國呼叫中心產(chǎn)業(yè)發(fā)展研究報告》。

　　Frost & Sullivan是全球著名的市場調研和咨詢公司，定位于對電信、IT、醫(yī)藥、化工、重工業(yè)、電子、運輸、航空航天、環(huán)保九大領域，及其中300多個細分行業(yè)領域進行追蹤、分析和預測，每年出版多達500份市場和技術研究報告。這些報告激發(fā)業(yè)者新思想、協(xié)助企業(yè)規(guī)劃、支持投資分析，并為企業(yè)的戰(zhàn)略決策提供所需要的數(shù)據(jù)和資料。四十年來，F(xiàn)rost & Sullivan公司已成功地向世界50多個國家和地區(qū)的公司提供了服務，其高質量的服務已為自己在300多個行業(yè)領域內贏得了世界性的聲譽。

　　隨著中國加入WTO和電信增值服務市場的進一步開放，在未來的幾年中，將會有更多的投資商和廠商關注中國的CTI、呼叫中心和CRM市場。此次聯(lián)手合作，兩公司旨在通過發(fā)揮各自的資源優(yōu)勢，為客戶提供更加全面和專業(yè)的咨詢服務。

希望獲得專業(yè)咨詢服務或進一步了解

Strategic Cooperation between CTI Forum and Frost & Sullivan

Currently, CTI Forum（www.yh9t5.com） and Frost & Sullivan（China）, the International market research and consulting company, reached an agreement to form a strategic alliance to tap the Chinese market. Both sides will jointly provide market research and consulting services to investors, equipment providers and telecom carriers within the CTI, Call Center and CRM sectors in China.

The market research covers CTI, Call Center, CRM, Video Communication, Unified Message, Telephony Conference, VoIP, Enterprise Communication Server, Voice Card, CT Middleware, Switches, Call Center Outsourcing Service, Telecom value-added service and etc.

CTI Forum is a neutral professional website specializing in the market research and consulting within China's CTI, Call Center and CRM market. In the recent two years, CTI Forum is dedicated to not only providing web-based services to industry clients, but also actively cultivate other businesses including consulting, exhibition, training, publication and benchmarking and etc.

In the consulting services, CTI Forum has provided services to many investors and call center carriers from Europe, Japan, Korea, USA and etc, on the investment and market entry. Last year, CTI Forum completed the market research on Chinese Call Center and published the Chinese Call Center Industry Development Research Report later on.

Frost & Sullivan is a famous market research and consulting company worldwide specializing in the nine industries of Telecommunications, IT, Pharmaceutical, Chemicals. Heavy Industry, Electronics, Transportation, Space and Aviation, Environment protection, which is tracking, analyzing and forecasting over 300 sub-segmentations within these industries. Frost & Sullivan publishes more than 500 market and technology research reports per annum. The reports generated the new idea, assist the enterprises planning, support industry analysis, as well as provide the key data and materials for enterprise' strategy decision making.

Over the forty years, Frost & Sullivan has successfully offered services to enterprises and companies operating in more than 50 countries and areas around the world. It has established a worldwide reputation within more than 300 sectors due to the high quality services tailored.

With china's entry into WTO and further opening up of telecom value-added service market to the outside world, more and more investors and vendors will attach an increasing importance to the Chinese CTI, call center and CRM markets in the future. Based on the cooperation, two companies will take full advantages of both sides and provide professional market research and consulting services to the clients.

According to the cooperation, companies will jointly publish China Call Center and CRM Industry Development Research report before July 2002 shown as the first step of the long-term cooperation.

For more information,please contact us:

CTI Forum (www.yh9t5.com)
Address: 513 Room,No.20 Xinde Street,Xicheng District,Beijing,China 100088
Tel: +86 10 82012787 82079677
Fax: +86 10 62041062
Email: cti@ctiforum.com

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